1. Introduction

Welcome to TESSA, an AI-based companion for clinical trial participants and site staff. We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and disclose data.

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2. Information We Collect

• User account data: email, name, membership status, and login credentials.
• Usage data: actions taken within TESSA (e.g. clicked buttons, visited pages), associated with your account for service delivery.
  

• Chat inputs and conversation transcripts you send when interacting with TESSA
• Session data: timestamps, messages exchanged, and usage metadata
  Chatbase processes this data to power the chatbot and ensure performance and compliance.  TESSA is GDPR‑compliant and ISO/SOC‑2 secure.

3. How We Use Your Data

• Authenticate and authorize users to provide secure access to TESSA
• Deliver personalized chatbot experience matched to your study or site
• Improve TESSA over time, monitoring behavior and chat usage (in aggregate, anonymized form)
• Send you service-related updates, reminders, or study messages (optional, you can opt out)

4. Data Sharing and Third‑Party Services

• We do not sell personal data to third parties.

5. Data Retention

• We retain your account and chat data for as long as needed to provide our services or as required by law or study protocols.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Correct or update your data
• Request deletion of your personal data (“right to be forgotten”)
• Object to processing or withdraw consent
• Data portability

To exercise these rights, please contact TESSA at hellotessaai@gmail.com. If we are processing on behalf of a trial sponsor, you should contact them.

7. Security

• Our TESSA chatbot maintains enterprise-grade security and is SOC‑2 compliant.
• Other systems operate under strict data privacy laws and regulations, including GDPR and CCP
• Communications between TESSA and other systems are encypted in transit

8. Cookies and Tracking

We use cookies for session management and usage data.

9. Changes to this Privacy Policy

We may update this policy when the service changes. Any changes will be posted with a revised effective date.

10. Contact Us

For data, privacy, or compliance questions:

• TESSA support: hellotessaai@gmail.com